Case Study: ConvertCart achieves streamlined communication and faster collaboration with Flock

Boosting One E-Commerce Business at a Time

ConvertCart, a Bengaluru-based digital marketing agency founded in 2015 that runs thousands of conversion tests across 21 industries, needed much faster, centralized communication to scale its services. Fighting fragmented tools like email, WhatsApp and Skype, ConvertCart brought its Account Management, Sales and Tech teams onto Flock’s collaboration platform, using channels, lists, todos, reminders and Flock’s API integrations to keep conversations and decisions speedy and contextual.

Flock unified workflows with the app sidebar/Flock Drawer and integrations (Sentry, GitHub, payment trackers), delivering real-time notifications, clearer accountability and faster issue resolution. The change cleaned up inboxes, reduced tool sprawl and sped up turnarounds, while enabling development of an Intelligent Search feature that could increase client conversion rates by up to 5% — benefits ConvertCart directly attributes to Flock.

ConvertCart

Palani Chellappan

Tech Lead