Case Study: UCO Bank engages 92K+ users with Floatbot's Chat and Voice AI

UCO Bank engages 92K+ users in 7 months with Floatbot

UCO Bank, a prominent public sector bank in India, needed to effectively manage high volumes of customer traffic across its digital platforms while digitizing its services for greater accessibility. To serve its large customer base efficiently and maintain cost-effectiveness, the bank partnered with Floatbot to implement a comprehensive Chat and Voice AI solution.

Floatbot deployed an omnichannel chatbot and an AI-powered voicebot for UCO Bank in just 14 weeks. The bilingual solution, available in English and Hindi, efficiently handled user queries and seamlessly transferred complex issues to human agents. As a result, the platform engaged over 92,000 unique users in seven months, responded to queries in under two seconds, and reduced average handling time by 26%, demonstrating significant operational efficiency gains for the bank.

UCO Bank