Case Study: Tricolor achieves $4M in payments collected with Floatbot Voice AI

Tricolor collects $680K in 1.5 months with Floatbot

Tricolor, a technology-driven financial services company, faced challenges with high call volumes, manual payment collection, and limited agent availability, particularly for its Spanish-speaking customer base. To address these inefficiencies, they implemented a cloud-based Voice AI solution from vendor Floatbot.

Floatbot's Voicebot provided 24/7 bilingual support, handled payments via secure API integration, and managed common customer queries. The solution collected over $680,000 in payments within 1.5 months of launch and successfully automated more than 70% of calls without human intervention, significantly enhancing operational efficiency and customer satisfaction for Tricolor.

Tricolor