Case Study: Startel Corporation boosts support efficiency with Floatbot AI Agent Assist

Startel Corporation reduces average handling time by 23% with Floatbot

Startel Corporation, an established contact center software developer, sought to enhance its customer support efficiency and optimize its service request process. They partnered with Floatbot to implement a GenAI-Powered Voice-Based Real-Time AI Agent Assist to meet these objectives.

Floatbot deployed its cloud-based AI Agent Assist solution within 15 weeks. The system automated 60% of customized quotes, reduced average handling time by 23%, and increased agent productivity by 30%. This solution from Floatbot successfully streamlined operations and significantly improved the customer experience for Startel.

Startel Corporation