Case Study: NIC ASIA Bank achieves 21%+ core banking transactions through chatbot automation with Floatbot

NIC ASIA Bank processes 21%+ of core banking transactions with Floatbot

NIC ASIA Bank, one of Nepal's leading commercial banks, sought to improve the availability of its banking services and create a unified platform for customer interactions. To automate operations and provide a seamless experience across channels, the bank partnered with vendor Floatbot to implement an advanced FAQ Chatbot powered by RAG Cognitive Search.

Floatbot successfully deployed its solution across the bank's digital platforms within 12 weeks. The results were significant, with the chatbot processing over 21% of core banking transactions within a year of launch while maintaining a 94.5% accuracy rate and an average response time of less than 650 milliseconds. This drastically reduced customer wait times and enhanced overall service efficiency for NIC ASIA.

NIC ASIA Bank