Case Study: Capital Recovery Corporation achieves $1M in 90 days with Floatbot Voice AI

Capital Recovery Corporation collects $1M in 90 days with Floatbot

Capital Recovery Corporation, a leading healthcare collections firm, faced challenges scaling its operations due to labor-intensive processes. Their skilled agents were bogged down with routine queries, growth was limited to business hours, and maintaining HIPAA compliance at scale was a major concern. They partnered with vendor Floatbot to implement its Voice AI Agents to address these issues.

Floatbot deployed two purpose-built Voice AI Agents that managed end-to-end payment workflows, handled inbound queries, and provided 24/7 coverage. The solution resulted in the collection of approximately $1 million in patient payments within the first 90 days and a 2.6x surge in monthly collections. This was achieved without adding new hires, allowing live agents to focus on more complex negotiations. Floatbot proved to be a valuable build partner in this successful transformation.

Capital Recovery Corporation