Case Study: Canara Bank achieves 24% lower AHT and automates 10,000+ calls per month with Floatbot Voicebot

Canara Bank automates 10,000+ calls per month and cuts AHT by 24% with Floatbot

Canara Bank, a prominent Indian public sector bank, sought to simplify banking interactions for its senior citizens while minimizing dependency on human agents and streamlining core operations. To meet these objectives, the bank partnered with vendor Floatbot to implement an AI-powered Voicebot solution.

Floatbot successfully deployed an LLM-powered Voicebot for Canara Bank within 12 weeks. The solution provided a seamless user experience with fast response times and was integrated with the bank's existing systems. This resulted in the automation of over 10,000 calls per month, a 24% reduction in average handle time, a 40% decrease in support costs, and a 65% increase in the rate of automated resolution.

Canara Bank