Case Study: Leading Utility Company Generates Qualified Leads with Floatbot Voice AI

Accelerating Digital Sales through AI-powered Conversations

Leading Utility Company, an Ontario-based utilities and smart home rental program provider in Toronto, Canada, needed a way to handle thousands of daily inbound and outbound calls, qualify prospects from a list of over a million potential customers, book appointments, and answer customer questions more efficiently. The company turned to Floatbot’s conversational voicebot platform to automate and scale these contact center sales and lead-qualification workflows.

Floatbot implemented an AI-powered Voicebot using its pre-built and fine-tuned NLP, ASR, and text-to-speech capabilities to place 10,000+ outbound calls per day, ask pre-qualification questions, and support appointment booking and query handling. The solution delivered average ASR inference of 40ms and overall response times of 162ms, supported 150+ concurrent requests, generated $400,000+ in revenue within two months, reduced support costs by 40%, and produced 20% of the company’s qualified leads.