Case Study: a leading healthcare receivables customer achieves 3x higher payment conversions with Floatbot Voice AI Agents

a leading healthcare receivables customer boosts collections 3x with Floatbot

Floatbot partnered with a leading healthcare receivables customer that was facing challenges including high call abandonment rates exceeding 45%, scaling pressures requiring more staff, and conversion inefficiencies in their outbound collections campaigns. Their agents were also bogged down by repetitive, low-value tasks, which was limiting their overall performance.

Floatbot implemented its Voice AI Agents to automate end-to-end patient conversations and payment workflows. This solution tripled payment conversions within 90 days, automated 80% of non-productive calls, and reduced the hang-up rate to between 28% and 37%. The results included an additional ~$250,000 collected monthly, a 20% increase in overall performance, and a significant reduction in operational overhead, allowing Floatbot's customer to optimize their agent workforce.