Case Study: Pandora achieves 3x faster retail operations with Flipsnack

Pandora speeds retail operations 3x with Flipsnack

The customer, Pandora, a global jewelry retailer operating 130 stores in France, faced operational challenges with its reliance on printed catalogs. Their Retail Excellence Team needed to reduce the costly and time-consuming process of manually updating materials six times a year and improve both staff efficiency and customer engagement. They turned to the vendor Flipsnack for a digital catalog solution.

Flipsnack implemented its digital catalog and Catalog Generator services to create interactive, mobile-optimized catalogs for both customers and staff. This solution automated updates and provided QR codes for easy access. The results for Pandora included a 300% (3x) faster product lookup time for store staff and a significantly improved customer experience, evidenced by 2,750 QR scans during a Valentine's Day campaign. Flipsnack's tools also reduced non-selling tasks and provided valuable engagement data.

Pandora