Case Study: the Residential Division improves internal communications and employee engagement with Fliplet

Residential Division boosts employee engagement with Fliplet, sharing 500+ ideas and lifting NPS from -3 to +55

The residential division of a global real estate consultancy faced a challenge in improving internal communication, employee recognition, and idea sharing across its widespread team. To address this, they partnered with Fliplet to build a custom employee app as a central channel for engagement.

Fliplet's solution was an app that facilitated two-way conversations, push notifications, and a knowledge repository. This resulted in over 500 business ideas being submitted in the first year, with 50% of the department actively using the app monthly. Most significantly, Fliplet helped the division improve its customer Net Promoter Score from -3 to +55 within 12 months.