Case Study: Mills & Reeve improves client service and internal workflows with Fliplet

Mills & Reeve drives 20,000+ portal interactions in a quarter with Fliplet

Mills & Reeve, a UK-based legal services firm, needed a more efficient way to share legal guidance and documents securely across its teams and clients. Their existing manual and paper-based processes were slow and hindered scalability. The challenge was to find a flexible platform, Fliplet, that could support rapid delivery of tools and reduce administrative effort.

Fliplet enabled Mills & Reeve to build a suite of secure web apps, including a global contracts portal and a technology guidance app with decision-tree routing. The results were significant, with over 20,000 portal interactions in a single quarter, award-winning recognition for their app, and a major reduction in paper use. Fliplet's solution led to faster tool deployment, reduced dependency on manual support, and provided a court-validated digital "source of truth."

Mills & Reeve