Case Study: Upshoots reduces queues and speeds service with Flipdish

Upshoots streamlines 2 Dublin locations with Flipdish

Upshoots, a fast-growing plant-based grab-and-go brand in Dublin, faced challenges with long queues and slow service during peak times at its two locations. They needed a way to speed up ordering without increasing staff pressure. To address this, they partnered with Flipdish to implement a suite of digital ordering solutions.

Flipdish provided self-service kiosks, a branded app and website, and an AI phone agent. These tools streamlined the ordering process, significantly reducing front-of-house bottlenecks and queue times. The results included faster service during rushes, staff being freed to focus on food preparation, and the ability to handle more orders with the same team size. Upshoots' manager noted the kiosks were like having an extra team member, highlighting Flipdish's role in enabling smoother, more efficient operations.

Upshoots