Case Study: Cuffed‑in Coffee achieves 50% faster service with Flipdish Online and Table Ordering

Service is 50% faster at Cuffed-in Coffee, thanks to Flipdish Online Ordering and Table Ordering

Cuffed-in Coffee, a trailer and café in Holyhead, Wales, was struggling with long takeaway lines and the complexity of serving in-house customers across two outlets. Owner Kristian Cuffin chose Flipdish for Online Ordering and Table Ordering (and used the Flipdish Academy for staff training) to reduce queues, gain control of customer data, and avoid high third‑party fees.

Flipdish implemented its Online Ordering embedded on Cuffed-in Coffee’s website, Table Ordering, loyalty and retention tools, and the Flipdish Academy for staff. The result: service is 50% faster, takeaway orders have risen by 20%, menus and opening times can be changed instantly, commissions are lower, and automated loyalty campaigns and staff training have improved efficiency, sales and customer retention using Flipdish.

Cuffed-in Coffee

Kristian Cuffin

Owner