Case Study: Pizza & Bites streamlines ordering and service with Flipdish

Pizza & Bites streamlines ordering across 2 outlets with Flipdish

Pizza & Bites, a pizzeria in Ireland famous for its Chicago-style pan pizza, faced significant operational stress during busy periods. Their challenges included managing a high volume of orders accurately, maintaining a clear workflow for the kitchen, and reducing interruptions for their limited staff while still providing customer convenience. To address this, they turned to the vendor Flipdish.

Flipdish implemented a comprehensive solution including its Point of Sale (POS) system, Kitchen Display System (KDS), online ordering website, mobile apps, and self-service kiosks. This integrated system streamlined the entire customer journey from ordering to fulfillment. The results included less friction in order management, a clearer handoff to the kitchen, more capacity at peak times, and a more consistent customer experience. This allowed Pizza & Bites to run a smoother, more reliable service.

Pizza & Bites