Case Study: Bagel Point achieves 900% digital sales growth with Flipdish

New York bagel shop Bagel Point grows digital sales 900% with Flipdish

Bagel Point, a busy Brooklyn bagel shop known for its unicorn bagels, was struggling with high marketplace commissions, reliance on third‑party delivery apps, and a complex, frequently changing menu. To regain control of pricing and customer relationships the shop partnered with Flipdish and needed a branded online ordering solution and loyalty program to build its own customer database.

Flipdish provided a branded app, online ordering platform and loyalty features (30% off first order, every 10th meal free) and streamlined menu management for Bagel Point. The move cut third‑party app use, grew digital sales 900%, built a database of over 1,400 customers, and now supports up to 600 weekend orders a day while reducing marketplace commissions and lowering prices for customers.

Bagel Point

Sam Kaplan

Co-Owner and Operations Manager