Case Study: iChai streamlines takeaway orders and improves service with Flipdish

iChai eliminates 100% of phone orders with Flipdish

iChai, a Chinese tapas takeaway business based in Bishopbriggs, faced significant operational challenges due to an overwhelming volume of manual phone orders. This process created bottlenecks, increased the risk of errors and allergen miscommunication, and reduced the team's ability to focus on food quality. To address these issues, iChai partnered with Flipdish to modernize its ordering and kitchen operations.

By implementing Flipdish's integrated online ordering system, self-service kiosks, and POS integration, iChai streamlined its entire workflow. The solution resulted in the complete elimination of phone orders, reduced in-store queues, a lower error rate, and improved allergen safety. These changes allowed staff to focus more on food preparation, leading to greater customer satisfaction and positioning the business for future growth.

iChai