Case Study: Yamamori (Dublin Japanese restaurant) achieves 700% digital order growth and plans expansion with Flipdish

Digital orders jump 700% in lockdown for Japanese restaurant Yamamori sparking post-pandemic expansion plans

Yamamori, a Dublin-based Japanese restaurant group famous for Tonkotsu Ramen, faced the COVID-19 lockdown loss of dine-in trade and had only a minimal takeaway setup. To pivot quickly and keep control of its premium customer experience (rather than using third-party marketplaces), Yamamori partnered with Flipdish and adopted Flipdish’s online ordering platform and marketing tools.

Flipdish implemented its ordering system, customer-data ownership and automated text-message marketing, getting Yamamori live within 48 hours with ongoing support from a Customer Success Manager. The result: digital orders surged 700% during lockdown—rising from about 50 orders in the first week to averages of 340–400 on a good day—boosting repeat business via targeted SMS promotions and prompting plans for a new delivery-focused premises.

Yamamori

Graham Ryan

Managing Director