Case Study: Coco Deep Fried Chicken regains control of orders and cuts aggregator fees with Flipdish

Coco Deep Fried Chicken cuts aggregator fees from 25% to 7% with Flipdish

Coco Deep Fried Chicken, a restaurant in Edmonton, Canada, faced the challenge of high commission fees from third-party food delivery aggregators like DoorDash and SkipTheDishes. These fees were crippling their profits and diluting their brand identity. Owner Mark Tiu sought a solution to regain control of customer relationships and reduce reliance on these costly platforms, leading them to the Flipdish online ordering system.

Flipdish provided a branded online ordering website and native apps, enabling the restaurant to process orders directly. This solution drastically reduced commission fees from 25% paid to aggregators down to just 7% with Flipdish. The implementation led to an immediate increase in orders through their own channels, significant cost savings, and allowed them to build customer loyalty through targeted promotions and analytics.

Coco Deep Fried Chicken