Case Study: Tuckernuck scales white-glove customer support with Flip

Tuckernuck automates 56% of inbound calls with Flip

Tuckernuck, a fashion retailer known for its highly personalized, white-glove customer service, faced a significant challenge scaling this experience. Their loyal customer base preferred to call for support, leading to high call volumes that strained their team, increased wait times, and risked agent burnout, especially during peak seasons. They partnered with the vendor Flip to implement its AI phone automation solution to manage this volume without sacrificing their signature personal touch.

By implementing Flip, Tuckernuck automated 56% of its inbound calls. The solution efficiently handled their top call driver, returns, freeing agents to focus on more complex and high-value customer interactions. This resulted in reduced repetitive workload, improved team morale, and a more sustainable operational model. Flip provided a strategic partnership and valuable insights through its dashboard, allowing Tuckernuck to continuously refine the customer experience.

Tuckernuck