Case Study: TrustCare reduces missed calls and improves patient access with Flip Voice AI

TrustCare cuts missed calls by 80% with Flip

TrustCare, a healthcare provider, faced a significant challenge with its phone system, missing 31% of incoming patient calls. This barrier to access was causing them to lose potential patients and overburden their front desk and billing staff. To solve this, they partnered with the vendor Flip to implement its Voice AI service.

Flip's solution automated call answering, resulting in 100% of inbound calls being answered and an 80% reduction in missed calls. The AI handled routine inquiries and scheduling, which reduced front desk interruptions and even assisted with billing outreach, achieving an 18% collections rate. Flip enabled TrustCare to significantly improve patient access and operational efficiency across its clinics.

TrustCare