Case Study: Take Me achieves faster regional voice automation with Flip

Take Me boosts voice automation to 59% with Flip

Take Me, a multi-location taxi operator across the UK, faced the challenge of implementing a voice automation system that could handle real demand, diverse regional accents, and the operational constraints of its distributed network of local fleets. They partnered with the vendor Flip to deploy its Voice AI product to improve call handling and booking efficiency.

Flip's solution was rolled out across all of Take Me's regions, where it excelled at understanding strong accents and learned from repeat callers to provide smart suggestions. The results were immediate, with overall automation rising from 45% to 57%. One location saw automation jump from 0% to 60% on the first day, and other regions saw massive increases, such as Wrexham improving from 21% to 59%. Flip enabled most bookings to be completed in under 90 seconds, freeing up staff and creating a smoother customer experience.

Take Me