Case Study: Royal Cars achieves 70% call automation with Flip Voice AI

Royal Cars automates 70% of calls with Flip

Royal Cars, a taxi company operating a fleet of approximately 500 cars, faced significant challenges with its legacy call center. During high-demand periods, call queues would explode, leading to long wait times, missed calls, and rushed bookings that resulted in errors. This chaos often required management to step in and handle phones, pulling them away from their core duties.

The company implemented Flip's Voice AI solution in partnership with iCabbi. The Flip system automated nearly 70% of call volume, instantly answering calls or routing them to an agent with no hold time. This resulted in missed calls dropping to zero, reduced cancellations, and a more efficient workforce. The implementation was remarkably smooth and worked from the very first day it was activated.

Royal Cars