Case Study: Wellman Cars achieves 93% booking automation with Flip

Part Of The Family – Flipping Wellman Cars Into Over 90% Booking Automation

Wellman Cars, a family-run taxi and private hire fleet in Scotland, sought to improve its customer communication and reduce the burden on its office staff, particularly during busy periods. They partnered with the vendor Flip to implement its AI-powered phone automation service to address these operational challenges.

Flip provided an AI system that automatically handles customer calls, providing real-time updates on taxi arrivals and managing inquiries. This solution achieved a 93% automation rate for Wellman Cars, drastically reducing callbacks and freeing staff to focus on other tasks. The vendor Flip enabled the company to halve its weekend staffing needs for phone duties while significantly improving customer satisfaction.

Wellman Cars

Clare Welsh

Company Director