Case Study: Pair Eyewear automates 40% of inbound calls with Flip

Pair Eyewear automates 40% of inbound calls end-to-end with Flip

Pair Eyewear, a direct-to-consumer eyewear company, faced a significant operational challenge in its customer support. Their phone lines were closed on weekends and after hours, leading to a backlog of voicemails and an inability to meet customer demand, especially during peak holiday seasons. This created pressure to constantly hire and train temporary staff. To address this, they partnered with the vendor Flip to implement its Voice AI solution.

Flip's solution automated a large portion of Pair's inbound calls. The implementation was smooth and included custom reporting that fed directly into Pair's forecasting models. As a result, Flip now handles 40% of all inbound calls end-to-end. This drastically reduced the number of voicemails, provided resolution for weekend callers, and allowed Pair to reduce its seasonal hiring. The Flip platform became a trusted, integral part of their daily operations.

Pair Eyewear