Case Study: Orveon Global achieves 30% voice automation and higher CSAT with Flip

Orveon Global boosts voice automation 30% with Flip

Orveon Global, a company managing the distinct beauty brands Laura Mercier, bareMinerals, and Buxom, faced the challenge of scaling customer support operations without using generic voice automation that would erode each brand's unique identity. They needed a solution from vendor Flip that could reduce costs while preserving the specific tone and trust customers expected from each brand.

Flip implemented a voice automation system adaptable to each brand's unique voice within a shared infrastructure. The solution delivered immediate results, including an average of 30% voice automation, over $4,000 in monthly savings, and a 6.75% increase in customer satisfaction. Flip enabled Orveon to precisely automate workflows brand-by-brand, allowing their team to focus on solving the root causes of customer calls.

Orveon Global