Case Study: Minicab Services boosts inbound call handling with Flip

Minicab Services automates over 60% of inbound calls with Flip

Minicab Services Ltd, a transportation company, needed an automated phone solution that prioritized both functionality and a strong partnership. They required a system that could evolve with their needs and a vendor, Flip, that would provide hands-on support throughout implementation and daily use.

Flip implemented its conversational IVR system, providing continuous and attentive support during setup and a later transition. This partnership resulted in a smooth process and a highly positive impact on operations. Flip now automates over 60% of the company's inbound calls, providing a stable phone channel and allowing the team to focus on core business activities.

Minicab Services Ltd