Case Study: JAXXON handles 4x call volume and improves support efficiency with Flip

JAXXON handles 4x more calls with Flip

JAXXON, a men's jewelry and accessories brand, faced a challenge with rapidly increasing customer call volume, especially during peak seasons. To handle routine inquiries without altering the customer experience, they partnered with the voice AI vendor Flip to implement an automated phone support system.

Flip's solution integrated with JAXXON's existing systems to automate common calls for order tracking, product questions, and returns. This allowed JAXXON to handle nearly quadruple the annual call volume, from 11,000 to over 45,000 calls, while increasing its automation rate from 23% to 42%. Flip saved an estimated 5,000 support hours, enabling the customer experience team to focus on more complex issues and strategic initiatives.

JAXXON