Case Study: JAXXON frees up agents’ time by automating WISMO calls with Flip

Jaxxon Freed Up Their Agents’ Time by Automating Their #1 Call Type

JAXXON, a trusted jewelry brand, needed to automate its customer service without losing its human touch. They lacked 24/7 support and were overwhelmed by their number one call type: WISMO (Where Is My Order) order status inquiries. Their team was also spending significant time transcribing voicemails. They partnered with Flip to address these challenges.

By implementing Flip's automation, JAXXON was able to efficiently handle order status requests, freeing up its agents' time to focus on more complex customer issues. The Director of CX reported that the system runs smoothly, has made the team's lives easier, and is loved by the agents. Flip provided the crucial information agents need right before a call or chat, leading to high satisfaction across the team and eliminating previous complaints.

JAXXON

Caela Castillo

Director of CX