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Case Study: UNTUCKit boosts LTV with Flip
A Flip Case Study
How UNTUCKit Leverages Customer Experience To Drive LTV
The clothing company UNTUCKit faced a challenge with a fragmented suite of customer support tools that could not effectively scale with the brand's rapid growth. To centralize operations and gain a unified view of the customer, Customer Service Director Michael Vroom sought to build a more seamless tech stack, which included the vendor Flip for voice automation.
Flip implemented its Voice automation tool to handle routine support calls, especially during a period of understaffing. This allowed UNTUCKit's human agents to focus on complex issues, dramatically reducing customer service costs. Flip's rapid, no-cost implementation handled thousands of calls with no negative impact on customer satisfaction.
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UNTUCKit
Michael Vroom
Customer Service Director