Case Study: Aqua Cars doubles call automation with Flip

How Flip Doubled Aqua Cars’ Automation In 1 Week

Aqua Cars, a private hire company with a fleet of over 700 cars, was facing inconsistencies in its call handling and needed a better balance of automation. Their existing IVR system was struggling to manage the high volume of close to 10,000 daily calls. They partnered with vendor Flip to address these challenges.

Flip implemented its system, which provided Aqua Cars with greater control over call handling and detailed analytics. The solution was highly successful, with Flip instantly doubling the company's automation during the first week trial. The system went on to handle over 80% of all incoming calls, providing professional and uniform responses. Key features like the Temporary Scheduling Blocker allowed staff to manage workflow effectively during peak times.

Aqua Cars

Bruce Hall

Aqua Cars