Case Study: Brooklinen achieves 30% reduction in hold times with Flip

How Brooklinen Achieved A 30% Reduction In Hold Times

Brooklinen, a bedding and textile company known for its quality products, faced a challenge with its customer experience. Their phone support team was overwhelmed, struggling to provide personalized service, which negatively impacted customer satisfaction and the company's bottom line. To address this, they turned to the vendor Flip for a solution.

By implementing Flip's service, Brooklinen saw immediate and significant improvements. The setup was completed swiftly and the solution was cost-effective. Most importantly, the company achieved a 30% reduction in customer hold times. This led to increased satisfaction for both the customer support team and Brooklinen's customers, making the implementation a success.

Brooklinen

Jack Lorentzen

Customer Experience Lead