Case Study: Coyuchi Automates Over 50% of Voice Calls with Flip

Coyuchi automates 53% of inbound voice calls with Flip

Coyuchi, an organic bedding brand, faced the challenge of scaling its highly attentive and relationship-driven customer support without diluting its luxurious customer experience. Partnering with Flip, the company sought to free its agents from operational questions so they could focus on more meaningful customer interactions.

Flip implemented an AI-powered self-service solution for common phone inquiries, which automated over 50% of Coyuchi's inbound voice calls. This included automating 55% of return inquiries and 65% of order status questions. The solution from Flip successfully reduced customer friction while giving Coyuchi's team more time to focus on complex needs and personalized recommendations.

Coyuchi