Case Study: Community Care Partners reduces missed calls and boosts bookings with Flip

Community Care Partners answers 100% of calls with Flip

Community Care Partners, an urgent care platform managing over seventy clinics, faced a significant challenge with their front desks being overwhelmed by high call volume. This resulted in 33% of all patient calls going unanswered, leading to missed appointments, inconsistent messaging, and long call trees. To refocus on patient care, they partnered with the vendor Flip to implement its voice AI customer service agent.

Flip's solution automatically answers 100% of inbound calls, resolving 40% of them automatically through its specialized healthcare workflows and integrations. This drastically reduced the missed call rate and freed up staff for more impactful work. The implementation by Flip led to a more consistent patient experience, a 20% book-through rate on automated calls, and a 58% visit generation, driving measurable revenue impact and operational efficiency for Community Care Partners.

Community Care Partners