Case Study: Santa modernises employee communication, onboarding, and frontline operations with Flip

Santa reduces mishaps by 85% with Flip

Santa, a global manufacturing and logistics institution with over 800,000 employees, faced challenges in communication, onboarding, and knowledge retention due to its reliance on outdated, non-digital processes. To modernize operations without losing its traditional spirit, the company partnered with Flip.

Using Flip's employee experience platform, Santa launched "Jolly," an AI-native app that streamlined communication, onboarding, and incident reporting. The solution resulted in new hires reaching peak productivity in one week instead of six, an 85% reduction in workplace mishaps, and a drop in seasonal employee churn from 30% to under 5%, successfully transforming operations for the modern era.

Santa