Case Study: ROSSMANN achieves faster, more connected store communication with Flip

ROSSMANN connects 39,700 employees across 2,311 branches with Flip

ROSSMANN, a large European drugstore chain, faced a challenge in communicating efficiently with its thousands of employees across more than 2,260 branches in Germany. The initial situation relied on limited top-down methods like a quarterly printed magazine and telephone calls, which hampered inter-branch exchange and feedback. To address this, the company turned to the vendor Flip and implemented its employee app.

Flip provided a fast and intuitive communication platform that connected all stores. The solution enabled employees to share information, provide direct feedback, and chat with colleagues and managers. This led to the establishment of a vital feedback channel and a strong sense of community. The implementation by Flip was highly successful, achieving a 94% usage rate among 39,700 users and facilitating company-wide improvements based on employee suggestions.

ROSSMANN