Case Study: GLS streamlines partner communication and improves planning with Flip

GLS improves transport partner communication with Flip as 79% feel better informed

The customer, GLS Germany, a major parcel service provider, faced a significant challenge in streamlining fragmented and manual communication with its approximately 550 transport partners. This complex structure led to inefficient information sharing and planning difficulties. To address this, GLS partnered with vendor Flip to implement a digital solution, the Partner Hub, built on Flip's employee app platform.

The solution implemented by Flip provided a centralized mobile app that integrated all tools and communications, featuring translation services and an intuitive interface. This resulted in vastly improved efficiency, with 79% of partners feeling better informed and 41% saving time. The Flip app enabled GLS to reach all transport partners at once for the first time, significantly improving planning and operational responsiveness.

GLS