Case Study: Earcandy achieves seamless customer relationships with FLG's Aircall integration

How our Aircall integration helps Earcandy build better customer relationships

Earcandy, a live music entertainment agency and FLG customer since 2011 (8 agents), needed a more nimble, integrated telephony solution to cut administrative friction and improve customer interactions. FLG addressed this by partnering with Aircall to provide an integrated phone system that links calls directly to the CRM, enabling agents to identify callers and access event details instantly.

FLG’s Aircall integration delivers screen-pop for inbound calls, click-to-call, automatic saving of call notes and recordings, and intelligent call routing to the right user. As a result, Earcandy has removed manual data entry, sped up call handling, reduced transfers and hold times, and freed salespeople to focus on building rapport — improving the customer experience and making daily sales workflows noticeably more efficient.

Earcandy

Ben Rogers

Founder and Director