Case Study: Mount Hope Police Department improves self-service requests with Flexus Solutions LLC

Mount Hope Police Department boosts self-serve requests by 63% with Flexus Solutions LLC

The Mount Hope Police Department faced a challenge where residents were unable to quickly find non-emergency services on its website, leading to confusion and an avoidable phone load. The department engaged Flexus Solutions LLC to create a trustworthy public site with clear service information and accessible design.

Flexus Solutions LLC redesigned the website as a citizen services hub, implementing a task-based navigation structure and accessible templates. This solution resulted in a 63% increase in self-serve service requests and a reported reduction in non-emergency calls to dispatch.

Mount Hope Police Department