Case Study: a Philadelphia-based national law firm achieves $30,000 in annual print management savings with FlexTG

Philadelphia-based Law Firm saves $30,000 annually with FlexTG

A Philadelphia-based national law firm with over 900 attorneys was facing significant inefficiencies due to its antiquated print management system. With nearly 800 printers across 20 offices, the firm struggled with disparate service levels, where satellite offices endured 48-hour response times compared to just 4 hours at headquarters. This led to a high volume of helpdesk calls and mounting frustration. The firm partnered with FlexTG to address this challenge.

FlexTG implemented a unified, single-source print management solution with a national coverage model and an automated ticketing system. This provided consistent service levels across all offices under one Service Level Agreement. The results were profound, eliminating helpdesk calls for printer issues and generating annual savings of $30,000, allowing for the strategic reallocation of personnel.