Case Study: a healthcare services provider achieves faster SLA response and lower IT burden with FlexTG managed print services

Healthcare Services Provider slashes SLA times from weeks to 8 hours with FlexTG

A major healthcare services provider faced significant operational challenges due to fragmented printer vendor management across its 121 inpatient rehab hospitals and 179 home health locations. This resulted in inconsistent service levels, an overloaded IT team, and compliance concerns. Seeking to enhance efficiency, the provider partnered with vendor FlexTG for a Managed Print Services (MPS) solution.

FlexTG implemented a vendor-neutral MPS program featuring its online FlexInfo Platform for real-time tracking and proactive asset management. This solution dramatically improved service response times, with SLAs plummeting from weeks to just 8 hours. The results included a major reduction in IT workload, significant cost savings, and fewer service calls, providing the healthcare provider with a substantial operational advantage.