Case Study: Sked24 optimizes patient scheduling and resource management with FlexRule

Sked24 Optimizes and Transforms Patient-Healthcare Provider Interactions

Sked24 is a cloud-based patient management and loyalty platform for healthcare providers that needed better control over scheduling, resource usage, and patient-provider interactions. Its challenge was to determine appointment requirements, enforce booking limits across different scenarios, manage channel and resource availability, and present the right medical offer to the right patient. FlexRule provided the business rules and decision-management capabilities Sked24 needed, using its Advanced Decision Management Suite to support these scheduling and optimization processes.

With FlexRule, Sked24 implemented more precise rule selection for appointment details, appointment-limit checks, available time-slot calculation, channel exclusion, and revenue-based offer segmentation. The solution helped Sked24 optimize scheduling, improve resource allocation, and deliver a more consistent booking experience for customers. While no specific numeric metrics were provided, FlexRule’s implementation enabled a quicker, better-optimized scheduling process and ongoing improvements to Sked24’s platform.

Sked24