Case Study: Closer Pets achieves greater supply chain visibility and cost savings with Flexport

The Tail-Wagging Success Story of How Closer Pets Modernized Its Supply Chain

Closer Pets, a British pet technology company with operations in more than 40 countries, was struggling with a manual, hard-to-track supply chain for moving products from Asia to the U.S. Without centralized visibility, shipments were managed through phone and email, leading to delays, higher costs, long fulfillment cycles, and missed sales opportunities.

Flexport modernized Closer Pets’ inbound logistics with door-to-door ocean freight, customs clearance, trucking, and SKU-level shipment visibility through its platform. The result was faster decision-making, self-service tracking for the whole team, and an estimated £10,000 in savings within the first three months; Flexport also helped Closer Pets improve cash flow and expand into new markets, including Australia.

Closer Pets

Shelley Swift

Supply Chain Manager