Case Study: Sika Deutschland achieves faster, more transparent freight operations with Flexport

Sika - Customer Case Study

Sika Deutschland, part of the global specialty supplier Sika, needed a better way to manage price-sensitive, on-time freight for heavy industrial adhesives and raw materials shipped on the transatlantic route to the US East Coast. The company was spending too much time handling shipment status questions, documents, and delivery coordination through phone, email, and fax, while also trying to secure competitive freight rates and reliable delivery terms. Flexport’s digital freight booking and forwarding service became the partner Sika chose to address these challenges.

Flexport implemented a centralized digital platform that gave Sika and its US importers real-time shipment tracking, shared document management, and clearer communication across time zones. With Flexport, Sika streamlined customs and logistics processes, reduced manual tracking, and improved customer service; the company says it now saves at least a couple of hours each month just on phone calls for delivery coordination, and customer inquiries in the region have dropped to few or none.

Sika

Thomas Nürenberg

Plant Manager