Case Study: EWE achieves a 30% NPS increase with Flexperto

EWE - Customer Case Study

EWE, a leading energy provider, wanted to strengthen its digital service offerings while solving three distinct challenges: enabling busy business customers to get advice without traveling to a branch, improving remote cooperation with craft partners across Germany, and supporting technical help requests more clearly than phone or email alone. To address this, EWE worked with Flexperto and its holistic communication platform for digital consultation and online branch services.

Flexperto implemented tailored solutions for each use case, including online scheduling, digital consultations, and video chat with camera sharing for technical support. The rollout followed an on-site workshop and remote appointments to ensure a smooth transition, and EWE reported a 30% increase in NPS through video-based phone calls. The platform also supported a broader 30-point action plan, helping EWE expand its digital service and sales capabilities.

EWE