Case Study: Alte Leipziger achieves lower consultation costs and more online appointments with Flexperto

Alte Leipziger - Customer Case Study

Alte Leipziger, a leading German insurer, wanted to modernize customer consultations across its sales channels while meeting high expectations for flexibility, personal service, and strict data protection. To address the challenge of serving long-distance customers more efficiently and supporting a consistent multi-channel strategy, the company chose Flexperto’s secure online consultation platform.

Flexperto implemented a solution that combined online appointment scheduling, video consulting, screen sharing, document collaboration, and electronic signature in a browser-based experience with no customer download required. The rollout reduced consultation costs by up to €100 per session, increased online consultations by 42% since 2019, and earned 89% “good” or “very good” customer ratings, while also supporting cross-selling and up-selling opportunities.

Alte Leipziger

Dirk Hergesell

Director of Sales Development