Case Study: Valamar boosts maintenance issue reporting by 60% with Flexkeeping

Valamar boosts maintenance issue reporting by 60% with Flexkeeping

Valamar Parentino Hotel, a popular coastal resort in Croatia, faced significant inefficiencies in its maintenance operations. Its old system for reporting issues relied heavily on face-to-face communication, which was time-consuming and ineffective, often leading to unresolved problems and guest complaints. To address this challenge, the hotel partnered with Flexkeeping and implemented its Hotel Operations Platform.

By using Flexkeeping's platform, the hotel streamlined its maintenance reporting process, allowing all staff to log issues directly and notify the maintenance team instantly. This solution led to a 60% increase in reported maintenance issues, providing management with a better overview to organize work and lower future costs. Flexkeeping enabled the team to resolve problems more swiftly the same day they were reported, significantly improving operational efficiency and guest satisfaction.

Valamar