Case Study: The Zetter Hotels & Co. automates hotel operations with Flexkeeping

The Zetter Hotels & Co cuts manual hotel ops across 3 properties with Flexkeeping

The Zetter Hotels & Co., a London-based boutique hotel group, was facing inefficiencies from an outdated, 15-year-old technology stack that relied on paper, phone calls, and printed reports. This led to communication challenges, language barriers among staff, and significant time wasted on manual operations. To digitize and automate daily tasks like housekeeping and maintenance, the hotel group implemented Flexkeeping's hotel operations platform.

Flexkeeping provided a centralized platform that automated housekeeping schedules and maintenance ticket routing, leading to immediate efficiency gains. The solution's translation feature broke down language barriers, improving collaboration. The vendor's tool also offered digital checklists, SOPs, and real-time reporting, which empowered staff, reduced work-related stress, and provided management with oversight across all three properties.