Case Study: Capilon Hotels achieves 343% ROI and 67% productivity gains with Flexkeeping

Capilon Hotels achieves 343% ROI with Flexkeeping

Capilon Hotels, a management company for four boutique properties in London, faced a challenge with its old-school, paper-based housekeeping operations. This labour-heavy system caused delays in room status updates and maintenance reporting, preventing the front desk from confidently servicing guests. They implemented Flexkeeping's housekeeping and operations platform to modernize their processes.

Using Flexkeeping, housekeepers received tasks and logged cleans on their phones, with updates syncing automatically to the PMS. The solution, which included a multilingual voice-to-text tool, was quickly adopted by the entire team. Flexkeeping helped Capilon Hotels achieve a 343% ROI, a 67% productivity improvement, and monthly savings of 114 hours and £1,599, while also significantly improving guest experience through integrated request and maintenance systems.