Case Study: Sybase achieves 80% lower per-unit distribution costs and outstanding customer satisfaction with Flexera Software

Transforms Its Operations and Achieves Outstanding Customer Satisfaction Levels with FlexNet Producer Suite

Sybase, a Dublin, California–based leader in enterprise and mobile software, needed to operate more efficiently on a global scale and give customers easier, more flexible access to its products. The company sought a way to move away from manual fulfillment and third‑party distribution toward a streamlined, customer‑centric delivery and licensing model.

By adopting Flexera’s FlexNet Electronic Software Delivery (2002) and FlexNet Operations On‑Demand (2005), Sybase automated distribution and entitlement management and enabled self‑service downloads. The change cut per‑unit distribution costs by more than 80%, brought manufacturing in‑house and allowed closure of its EMEA distribution center, while delivering strong customer satisfaction (about 92.8% download satisfaction and 85.5% licensing satisfaction) and a clearer competitive advantage.

Sybase

Bob Mullen

Director of Operations, Sybase